A. ORDER AND DELIVERY
Shipments are made on the same day if the order has been received payment before 16: 00h Spanish (UTC +1: 00, A) that day. If payment is made after that time, the shipment will be made the next business day in the event of receiving payment (business days from Monday to Friday). Remember that if you choose to pay by bank transfer, you should know that the delivery will begin immediately after receiving confirmation of payment from our bank.
If you make the request for a public holiday, a Saturday or a Sunday shipping order will be the next business day.
You can track the order in two ways:
There are two main reasons why you can not package has arrived:
We deliver in any international country.
You always confirm by email the confirmation of purchase, so you can see the shipping information is correct.
Yes. Unless you contact directly with the transport company with the tracking number we provide you to set it directly with another mode of delivery.
For any shipment we ask our customers to provide us with a contact number. Thus we ensure customer communication, both during receipt of a shipment, as any problems arising during shipment.
We work hard so that this never occurs within the framework of logistics excellence in e-commerce. It could be that some point in time this were to occur due to an error of stock and we do not have a product you bought. Do not worry, we will immediately contact you to decide if we wait for the product again, if you replace it with one of equal or superior characteristics, or refund the amount of the product and send you other things.