Below are frequently asked questions and answers samples. They are classified by subject. You may answer many other questions're on their own "Terms of Use" or "How to buy".

A. ORDER AND DELIVERY

When my order will be sent?

Shipments are made on the same day if the order has been received payment before 16: 00h Spanish (UTC +1: 00, A) that day. If payment is made after that time, the shipment will be made the next business day in the event of receiving payment (business days from Monday to Friday). Remember that if you choose to pay by bank transfer, you should know that the delivery will begin immediately after receiving confirmation of payment from our bank.

If you make the request for a public holiday, a Saturday or a Sunday shipping order will be the next business day.

How I can track my order?

You can track the order in two ways:

  • In the "My Account" you'll find at the top of the page. In order list you will see all your orders and the state they are in, as well as shipping status.
  • You will receive an email once the order is shipped with the tracking number of the carrier with which you will see the shipping status.


Why it has not been possible to deliver my package?

There are two main reasons why you can not package has arrived:

  • Wrong way: Check that the address you entered was correct. You may have received your order in the wrong direction. It is mandatory to provide a number precisely so that the carrier in case of failed delivery can contact you and set a new delivery attempt.
  • Unsuccessful arrival: Our logistics providers make three delivery attempts. In the event that after three times of trying to deliver the order, the customer does not attend the supplier, the order will be returned to our facilities.


Where I can get my order?

We deliver in any international country.

You always confirm by email the confirmation of purchase, so you can see the shipping information is correct.

Will I have to be home at the time of delivery?

Yes. Unless you contact directly with the transport company with the tracking number we provide you to set it directly with another mode of delivery. 

Why do you need a contact number?

For any shipment we ask our customers to provide us with a contact number. Thus we ensure customer communication, both during receipt of a shipment, as any problems arising during shipment.

What happens if you do not have in stock all the products I bought?

We work hard so that this never occurs within the framework of logistics excellence in e-commerce. It could be that some point in time this were to occur due to an error of stock and we do not have a product you bought. Do not worry, we will immediately contact you to decide if we wait for the product again, if you replace it with one of equal or superior characteristics, or refund the amount of the product and send you other things.