Shipping and delivery

Orders placed before 17:00h (UTC+1) will be shipped the same day (provided it is a business day). If the order is placed after that time, it will be shipped the next business day. Remember that if you select payment by bank transfer, the delivery period will start counting after receiving the payment confirmation.

Orders placed with the DHL Express shipping option must be received before 13:00h (UTC+1) to be processed on the same day. If an order is received via this method after that time, it will be shipped the next business day.

Shipping costs will be shown in the order details after entering the delivery address, based on its weight and the shipping location.

Below are the shipping options based on the delivery area. The mentioned delivery times are a reference and should be taken as such, as they may vary depending on the workload of the logistics warehouse, transport incidents, or due to force majeure.

Spain (Peninsula and Balearic Islands)

• Express 10: Delivery before 10:00h the next day (not available in the Balearic Islands).
• Express 14: Delivery before 14:00h the next day.
• GLS: Delivery before 20:00h the next day.
• SEUR (DPD Group): Delivery before 20:00h the next day.
• SEUR Pickup: Delivery for pickup within 24/48 hours at over 1,600 convenience points.
• Correos Express: Delivery before 20:00h the next day.
• Delivery at Correos office: Delivery for pickup within 24/48 hours at the nearest Correos office to your home.

Free shipping for orders over €99 (VAT included) for GLS, Seur (DPD Group), and Correos Express shipping methods. This promotion will not apply to certain products with logistical peculiarities. Promotion not available for the Balearic Islands.

Canary Islands, Ceuta, and Melilla

• GLS: Delivery within 24-48 hours.
• GLS Economy: Delivery within 2-5 days.
• Seur Canarias Aéreo: Delivery within 2-5 days.
• Correos Express Canarias: Delivery within 7-10 days by sea transport.

Shipments will be made using Incoterm DAP.

Portugal (Peninsula)

• Express 14: Delivery before 14:00h the next day.
• GLS: Delivery within 24/48 hours.
• SEUR (DPD Group): Delivery within 24/48 hours.
• SEUR Pickup: Delivery for pickup within 24/48 hours at over 1,600 convenience points and lockers.
• DHL: Delivery within 24 hours by Express service.

Free shipping for orders over €99 (VAT included) for GLS and Seur (DPD Group) shipping methods. This promotion will not apply to certain products with logistical peculiarities.

Rest of European Union countries

• GLS: Delivery within 2 to 5 days, depending on the destination country.
• DPD Group: Delivery within 2 to 5 days, depending on the destination country.
• FedEx Economy: Delivery within 2 to 4 days, depending on the destination country.
• FedEx Priority: Air shipment with a delivery time of 24 to 48 hours, depending on the destination country.
• DHL Express: Air shipment with a delivery time of 24 hours.

The estimated transit times for ground shipments to Europe, both by GLS and DPD Group, are as follows:

2-3 days: Germany and France.
3-4 days: Austria, Belgium, Netherlands, Italy, Luxembourg, and United Kingdom.
4-5 days: Denmark, Slovakia, Slovenia, Finland, Ireland, Czech Republic, and Romania.
5-6 days: Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Sweden, Poland, Norway, and Hungary.
6-10 days: Bosnia and Serbia.

Rest of the world

• FedEx Economy: Delivery within 3 to 8 days, depending on the destination country.
• FedEx Priority: Air shipment with a delivery time of 24 hours to 5 days, depending on the destination.
• DHL Express: Air shipment with a delivery time of 24 hours to 5 days, depending on the destination.
  

If you want to place an order of more than 30kg for a non-European country, contact us to request a personalized shipping quote.

Shipments will be made using Incoterm DAP.

Frequently Asked Questions about Shipping

How can I track my order?

As soon as your order has been shipped, you will receive an email with the tracking code and link from the carrier.

If you have registered as a user, in the My Account section, you will find your order history, as well as the real-time tracking status and tracking number (once it has been shipped).

Why was it not possible to deliver my package?

There are two main reasons why your package might not have arrived:

• Incorrect address: Check that the address entered during the purchase process is correct.
• Failed delivery attempts: Our logistics providers make up to three delivery attempts. In case of repeated failed delivery attempts, the order will be returned to our facilities.

Can I change my shipping address?

If the order has already been shipped, you must contact the carrier directly and, using the tracking code provided, make the necessary arrangements, if possible.

Do I need to be at home at the time of delivery?

Yes, although you can contact the carrier directly with the tracking number provided and arrange another delivery method. You can authorize an establishment or neighbor located within 200 meters of the shipping address to receive it, at a convenience point in the carrier's network, or pick it up directly at their corresponding branch (only valid for Spain).

How long do I have to pick up an order delivered to a convenience point?

Orders sent to convenience points (Seur PickUp or Delivery at Correos office) will be available for pickup for 5 business days. Otherwise, the package will be returned to our facilities, and a new shipment will need to be arranged at the customer's expense.

Why is it necessary to provide a contact phone number to place an order?

A contact phone number is requested to ensure communication with the customer, both during the receipt of an order and for any issues that may arise during delivery.

What should I do if the received package is damaged?

Upon receiving an order, you must immediately examine whether the shipment has any damage or defects. If you detect any defects at the time of delivery, it must be noted on the delivery note provided by the carrier so that the company can handle the incident, as it will not be possible to process an incident afterward. Any damage that may have occurred during transport and cannot be externally examined must be communicated to us in writing within a maximum of 24 working hours from receipt of the order.

What does it mean that shipments are made using Incoterm DAP?

Incoterm DAP (Delivered At Place) is a logistics term that means the seller assumes all costs and risks of the shipment until its delivery to the customer, except for the costs and documentation requested at the destination customs, which will be borne by the customer.