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Shipping and delivery

Shipping Time

On each product page, you will find information about its availability and estimated shipping time to your country. This calculation takes into account the country selected in the "Ship to:" header. Additionally, during the checkout process, the estimated delivery date for each shipping method along with its price will be provided so you can choose the option that suits you best.

Orders placed before 5:00 PM (UTC+1) will be shipped the same day (on business days). Orders placed after this time will be shipped on the next business day. Please note that if you choose bank transfer payment, the delivery time starts after we receive payment confirmation. Orders placed with DHL Express must be received before 1:00 PM (UTC+1) to be processed the same day. Orders received after this time will be shipped the following business day.

Shipping Costs

Shipping costs will be displayed in the order details after entering the delivery address, based on weight and shipping location.

During the checkout process, you can choose from different shipping options, each with its price and estimated delivery time.

Shipping Methods

Below are the shipping options based on the delivery area. The mentioned times are estimates and should be taken as such, as they may vary depending on warehouse workload, transportation incidents, or force majeure.

Spain (Peninsula and Balearic Islands)

  • Express 10: Delivery before 10 AM the next day (not available in Balearic Islands).
  • Express 14: Delivery before 2 PM the next day.
  • GLS: Delivery before 8 PM the next day.
  • SEUR (DPD Group): Delivery before 8 PM the next day.
  • SEUR Pickup: Pickup available in 24/48h at more than 1,600 convenience points.
  • Correos Express: Delivery before 8 PM the next day.
  • Post Office Delivery: Pickup available in 24/48h at the nearest post office to your address.

Free shipping for orders over €99 (including VAT) for GLS, Seur (DPD Group), and Correos Express shipping methods. This promotion does not apply to certain products with logistical peculiarities. Promotion not available for Balearic Islands.

Canary Islands, Ceuta, and Melilla

  • GLS: Delivery in 24-48 hours.
  • GLS Economy: Delivery in 2-5 days.
  • Seur Canarias Aéreo: Delivery in 2-5 days.
  • Correos Express Canarias: Delivery in 7-10 days via maritime transport.

Shipments will be made using Incoterm DAP.

Portugal (Peninsula)

  • Express 14: Delivery before 2 PM the next day.
  • GLS: Delivery in 24/48 hours.
  • SEUR (DPD Group): Delivery in 24/48 hours.
  • SEUR Pickup: Pickup available in 24/48h at more than 1,600 convenience points and lockers.
  • DHL: Delivery in 24 hours via Express service.

Free shipping for orders over €99 (including VAT) for GLS and Seur (DPD Group) shipping methods. This promotion does not apply to certain products with logistical peculiarities.

Rest of European Union countries

  • UPS Standard: Delivery between 2 and 4 days, depending on the destination country.
  • UPS Express Saver: Delivery between 24 and 48 hours, depending on the destination country.
  • GLS: Delivery between 2 and 5 days, depending on the destination country.
  • DPD Group: Delivery between 2 and 5 days, depending on the destination country.
  • FedEx Economy: Delivery between 2 and 4 days, depending on the destination country.
  • FedEx Priority: Air delivery with a delivery time between 24 and 48 hours, depending on the destination country.
  • DHL Express: Air delivery with a delivery time of 24 hours.

Free shipping for orders over €99 (including VAT) for UPS Standard shipping method. This promotion does not apply to certain products with logistical peculiarities.

Estimated transit times for ground shipments to Europe are as follows:

2-3 days: Germany and France.
3-4 days: Austria, Belgium, Netherlands, Italy, Luxembourg, and United Kingdom.
4-5 days: Denmark, Slovakia, Slovenia, Finland, Ireland, Czech Republic, and Romania.
5-6 days: Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Sweden, Poland, Norway, and Hungary.

Rest of the World

  • FedEx Economy: Delivery between 3 and 8 days, depending on the destination country.
  • FedEx Priority: Air delivery with a delivery time between 24 hours and 5 days, depending on the destination.
  • UPS Express Saver: Delivery between 24 hours and 5 days, depending on the destination country.
  • DHL Express: Air delivery with a delivery time between 24 hours and 5 days, depending on the destination.
    Shipping countries of Filament2Print

If you wish to place an order over 30kg to a non-European country, please contact us to request a personalized shipping quote.

Shipments will be made using Incoterm DAP.

Frequently Asked Questions about Shipping


Why isn't free shipping applied if my order is over €99?

The free shipping promotion for orders available for all European Union countries has some exceptions:

Some products may not be included in this promotion due to their logistical characteristics (fragility, volume, etc.). In this case, the shipping fee will be applied based on the contents of the order, rather than simply the specific shipping cost of the affected product or products.

Some territories are not available for the promotion. The promotion applies to land shipments to the mainland, so shipments to islands (Canary Islands, Madeira, Azores, Corsica, Sardinia, Malta, Cyprus, etc.) that would have to be sent by other methods are not included in this promotion.


Why do some products have an extra shipping cost?

The shipping cost is calculated automatically for each order based on its content and delivery address, and during the purchase process the different shipping methods available will be displayed with their shipping cost and delivery time. However, there are products that, due to certain logistical peculiarities, have an additional shipping cost that will be added to the calculated shipping rate. For example, fragile products that need special packaging, bulky products, products ordered on demand, etc.

This additional shipping cost for these products will not be subject to the free shipping promotion, so it may happen that, even if the amount of your order is higher than that required for your shipping to be free, an amount appears as shipping cost. Although the shipping rate would actually be free, this amount would correspond to those extra logistical costs of certain products included in the order.


How can I track my order?

Once your order has been shipped, you will receive an email with the tracking code and link from the shipping company.

If you have registered as a user, you can find your order history in the My Account section, along with real-time updates on its processing status and tracking number (once shipped).


Why was it not possible to deliver my package?

There are two main reasons why your package may not have been delivered:

  • Incorrect address: Check that the address entered during the checkout process is correct.
  • Failed delivery attempts: Our logistics providers make up to three delivery attempts. In case of repeated failed delivery attempts, the order will be returned to our facilities.

Can I change my shipping address?

If the order has already been shipped, you must contact the shipping company directly and use the tracking code we provided to make the necessary arrangements, if possible.


Do I need to be at home at the time of delivery?

Yes, although you can directly contact the transport company with the tracking number we provided and arrange an alternative delivery method. You can authorize delivery to a nearby establishment or neighbor within 200 meters of the shipping address, at a convenience point within the carrier's network, or pick it up directly at their corresponding branch (only valid for Spain).


How long do I have to pick up an order delivered to a convenience point?

Orders sent to convenience points (Seur PickUp or Post Office Delivery) will be available for pickup for 5 business days. Otherwise, the package will be returned to our facilities, and a new shipment will need to be arranged at the customer's expense.


Why is it necessary to provide a contact phone number when placing an order?

A contact phone number is requested to ensure communication with the customer, both during order receipt and for any issues that may arise during delivery.


What should I do if the received package is damaged?

Upon receiving an order, you must immediately inspect the shipment for any damage or defects. If any damage is found at the time of delivery, it must be noted on the delivery receipt provided by the carrier so that the company can process the incident. It is not possible to process an incident afterwards for damages that may have occurred during transport and cannot be examined externally, they must be communicated in writing within a maximum of 24 business hours from receipt of the order.

What does it mean for shipments to be made under Incoterm DAP?

Incoterm DAP (Delivered At Place) is a logistics term that means the seller assumes all expenses and risks of shipping until delivery to the customer, except for expenses and documentation required at the destination customs, which will be borne by the customer.

Seller Responsibility:

 Basic insurance

 Payment of export taxes

 Transportation and unloading at the export terminal

 Shipping charges at the export terminal

 Air transportation to the import terminal

 Disembarkation charges at the import terminal

 Loading at the import terminal

 Transportation to destination

Customer Responsibility:

 Additional insurance

 Customs fees (tariffs and management)

 Import tax

In this way, the shipping costs applied to the order do not in any case include customs costs (if any). These expenses are variable and depend on each destination country, so they must be paid by the client (in destination countries that do not belong to the European Union or areas with special tax restrictions). Consult your customs entity about these expenses, depending on the HS Code of the merchandise. In the event that a package is detained at customs, it will be the buyer's responsibility to pay the taxes and customs fees that apply to the order. Filament2Print is not responsible for the cost of customs, nor for any delay that may be caused to the delivery of the package. The return of an order will not be accepted due to this cause, except for an error made by Filament2Print.Incoterm DAP