Find the most suitable 3D printer for your needs.
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Find the most suitable 3D scanner for your needs.
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Find the most suitable filament for each application.
Find the most suitable resin for each application.
Find the most suitable powder for each application.
Find the most suitable pellets for each application.
Find the accessory you need for your 3D printer.
Find the ideal accessories for your 3D prints.
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See the most frequently asked questions.
Orders placed before 17:00h (UTC+1) will be shipped the same day (provided it is a business day). If the order is placed after that time, it will be shipped the next business day. Remember that if you select payment by bank transfer, the delivery period will start counting after receiving the payment confirmation.
Orders placed with the DHL Express shipping option must be received before 13:00h (UTC+1) to be processed on the same day. If an order is received via this method after that time, it will be shipped the next business day.
Shipping costs will be shown in the order details after entering the delivery address, based on its weight and the shipping location.
Below are the shipping options based on the delivery area. The mentioned delivery times are a reference and should be taken as such, as they may vary depending on the workload of the logistics warehouse, transport incidents, or due to force majeure.
Free shipping for orders over €99 (VAT included) for GLS, Seur (DPD Group), and Correos Express shipping methods. This promotion will not apply to certain products with logistical peculiarities. Promotion not available for the Balearic Islands.
Shipments will be made using Incoterm DAP.
Free shipping for orders over €99 (VAT included) for GLS and Seur (DPD Group) shipping methods. This promotion will not apply to certain products with logistical peculiarities.
The estimated transit times for ground shipments to Europe, both by GLS and DPD Group, are as follows:
2-3 days: Germany and France.3-4 days: Austria, Belgium, Netherlands, Italy, Luxembourg, and United Kingdom.4-5 days: Denmark, Slovakia, Slovenia, Finland, Ireland, Czech Republic, and Romania.5-6 days: Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Sweden, Poland, Norway, and Hungary.6-10 days: Bosnia and Serbia.
If you want to place an order of more than 30kg for a non-European country, contact us to request a personalized shipping quote.
As soon as your order has been shipped, you will receive an email with the tracking code and link from the carrier.
If you have registered as a user, in the My Account section, you will find your order history, as well as the real-time tracking status and tracking number (once it has been shipped).
There are two main reasons why your package might not have arrived:
If the order has already been shipped, you must contact the carrier directly and, using the tracking code provided, make the necessary arrangements, if possible.
Yes, although you can contact the carrier directly with the tracking number provided and arrange another delivery method. You can authorize an establishment or neighbor located within 200 meters of the shipping address to receive it, at a convenience point in the carrier's network, or pick it up directly at their corresponding branch (only valid for Spain).
Orders sent to convenience points (Seur PickUp or Delivery at Correos office) will be available for pickup for 5 business days. Otherwise, the package will be returned to our facilities, and a new shipment will need to be arranged at the customer's expense.
A contact phone number is requested to ensure communication with the customer, both during the receipt of an order and for any issues that may arise during delivery.
Upon receiving an order, you must immediately examine whether the shipment has any damage or defects. If you detect any defects at the time of delivery, it must be noted on the delivery note provided by the carrier so that the company can handle the incident, as it will not be possible to process an incident afterward. Any damage that may have occurred during transport and cannot be externally examined must be communicated to us in writing within a maximum of 24 working hours from receipt of the order.
Incoterm DAP (Delivered At Place) is a logistics term that means the seller assumes all costs and risks of the shipment until its delivery to the customer, except for the costs and documentation requested at the destination customs, which will be borne by the customer.
Seller Responsibility:
Basic insurance
Payment of export taxes
Transportation and unloading at the export terminal
Shipping charges at the export terminal
Air transportation to the import terminal
Disembarkation charges at the import terminal
Loading at the import terminal
Transportation to destination
Customer Responsibility:
Additional insurance
Customs fees (tariffs and management)
Import tax
In this way, the shipping costs applied to the order do not in any case include customs costs (if any). These expenses are variable and depend on each destination country, so they must be paid by the client (in destination countries that do not belong to the European Union or areas with special tax restrictions). Consult your customs entity about these expenses, depending on the HS Code of the merchandise. In the event that a package is detained at customs, it will be the buyer's responsibility to pay the taxes and customs fees that apply to the order. Filament2Print is not responsible for the cost of customs, nor for any delay that may be caused to the delivery of the package. The return of an order will not be accepted due to this cause, except for an error made by Filament2Print.