You can always return a product that has not been used and is in perfect accordance with the law within 14 calendar days from the day of receipt. Products must be in perfect condition and will be accompanied by the corresponding receipt. Keep in mind that there are certain products which by their nature can not be returned as is the case of the supplies that are unsealed. Due to the impossibility of checking use, they can not be returned or exchanged electronic components.
Before making a return, you must apply through your user account accessing Filament2print.com order history and selecting the order you wish to return partially or completely and explain the reason for the refund request. Then our Customer Service will assess whether the reason for refund request meets the conditions of return and will contact you to help in the process. In the case of fulfilling the conditions of return, the service customer will assign a return number and request sending the goods back to our facilities to be assumed by the client (unless the return is due to be received a damaged product, or delivery of the wrong product, in which the return costs borne by Filament2print).
In the case of a voluntary abandonment or return always bear the cost of shipping the customer. However if a refund is effected by an incident will be Filament2print who bear the transportation costs.
In the case of preferring it Filament2print who manages the transportation of the return of voluntary abandonment or you don´t have to pay this amount to be higher, but will be deducted from the final payment money. (As long as the total amount of the order is higher than the cost of transport management of return). In this case the customer will be informed of the cost of transport management made before. You can also send the product by the means of transport or you choose more economical. If so, decide whether the value of the article advisable to hire a transport insurance.
You must access the user account "My merchandise returns" in which you will receive instructions for returns and the conditions thereof.
When we receive the product or products in our store and check that they meet the conditions of return, the amount of the goods within 14 calendar days of receipt of the goods be returned, and in principle, according to the method of payment selected upon purchase (If payment is made by transfer, we also need to provide us with an account number IBAN to send the money). Only you responsible for the diminished value of the goods resulting from a different than necessary to establish the characteristics and functioning of the goods will be handling.
Until we have not received the products we may withhold reimbursement. If these exposed conditions are not met, Filament2print reserves the right to refuse the return.
As proof of payment, we will issue the corresponding corrective invoice with the date and time indication of the article which is payable and the reference to the corresponding order.
If you want to return a product that has been sent to a destination obligation to make customs procedures can not return you customs clearance and taxes you paid. These rates are imposed by the relevant Administration and aren´t dependent on Filament2print.
If you want to change an item you bought by other than you can make a return and a new order. They are distinct and independent processes. If you want, you can make the new order when you received the payment which you have previously returned or not wait for it. However, it is not possible to deliver the new product while we gather that you return to us. This is because the return can only be accepted when technicians have verified the perfect condition of the item.